Returns and Shipping – ILY be safe®

Returns, Refunds and Exchanges Policy

If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer free returns or exchanges within 7 days of receiving your order. You can return your product for store credit, a different product, or a refund to the original payment method.

Please note the following exceptions to our return and exchange policy:

Any product you return must be in the same condition you received stand in the original packaging.

We cannot accept return of used or open product.

Defective Product and Returns Due to Our Error

Oops…If there are mistakes with your order, or products arrive defective/damaged at the time of receipt, we’ll make it right by:

Replacing the product or
Issue a refund**
And we’ll also cover the cost of any return shipping
If the product is not defective, return shipping fees will apply and/or a partial refund may be issued

How to Return an Item

Contact Customer Support order@ilybesafe.com

Shipping Policy

All orders are shipped within 48 hours Monday – Friday 8am – 5pm.

Carriers

We use the following carriers to deliver our orders:

USPS

UPS

FedEx

DHL

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates

Flat rate shipping – Fixed shipping rate $3 for every order.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Payment Policy

Accepted Methods of Payment

Credit Card (Visa, Master Card, American Express, Discover)
PayPal

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.